We're Web Force 5: a team of online experts dedicated to making sure you thrive online.
You'll find us in the heart of South Melbourne. Our tight-knit team combines creatives, doers, thinkers, and tech experts who all are passionate about one thing: empowering you to achieve your online potential with a website that has the looks and the smarts to match.
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Over a decade ago, we identified a niche market and claimed it.
A market for beautiful websites built on easy, sophisticated software with unprecedented levels of customer support.
First things first: develop the easy and sophisticated software.
Our combined experience in the web industry had taught us one thing: business owners wanted a website that could do more than be a pretty online brochure.
So, we packed a bunch of powerful extras into our website software. Beyond intuitive content management, we developed and integrated a full customer database (CRM), a suite of email campaign functionality, SEO tools, and a collection of other nifty features to help business owners dominate the online space.
We've got you covered.
So, we had the finished product. Next? Find the right people to deliver the extraordinary customer service.
In our experience, most website development companies had email support, or off-shore call centers. Trying to get hold of a real person was more difficult than translating hieroglyphics in the dark.
We wanted to counter this in a big way. So, instead of employing customer care staff for general help desk support, we went one step further and made a game changing decision.
Offer every client, no matter the size of their website, their own Account Manager. A guru that is an expert with all things website. Someone who will proactively contact you regularly to offer guidance in everything from SEO to website upkeep. Someone who wants your website to give you your ROI.
Today, our level of customer service continues to surprise and amaze our 1000+ strong customer base who trust and love our no-nonsense, above and beyond approach.